Every sitter is strictly vetted and background-checked. To ensure total transparency, our founders oversee every WhatsApp communication group, providing constant supervision and accountability for every visit.

The main difference is reliability and accountability. If an individual sitter falls ill or has an emergency, you are left without care. At Furrenz, we have a professional team that acts as a backup, ensuring your pet is never left alone while providing an established company's layer of trust.

Unlike platforms that act as simple marketplaces where anyone can list their services, we are a boutique managed agency. we closely select, interview, and train our team to meet North American standards. We provide ongoing guidance and monitor every chat group to ensure top-quality service that platforms cannot guarantee.

Consistency is key to your pet's comfort. We assign the same sitter by default for every booking so they can build a bond with your pet. We also prioritize sitters located closest to you to ensure maximum reliability and punctuality.

Yes. A free initial consultation is mandatory for all new clients. We never start a service without meeting you and your pets first. This ensures everyone is comfortable and your pet’s specific routine is perfectly understood.

Our team of 20+ professionals is highly qualified. All sitters are trained in pet first aid, pet sitting, veterinary assistance, or other specialized pet care programs to ensure your pet is in expert hands.

In-home sitting allows your pet to stay in their familiar environment, which significantly reduces stress. It eliminates the risk of diseases common in shared facilities and ensures your pet maintains their own diet, bedding, and routine without the anxiety of a new location.

Every visit is tailored to your pet's needs but generally includes fresh food and water top-ups, cleaning litter boxes or cages, exercise, playtime, companionship, basic medical administration if required, and a detailed daily update with photos and videos via WhatsApp.

Yes. We follow a strict hider verification protocol. A visit is never finished until the pet is physically sighted. This ensures pets in compact Hong Kong flats haven't slipped behind furniture or become trapped.

We use airlock entry, ensuring the front security gate is latched before opening the main door. We also perform window ledge audits to verify that window latches are physically locked, preventing accidental falls from high-rise buildings.

Safety is our top priority. Our sitters will try their best to work around severe weather safely. We may arrange for the sitter to arrive earlier before a typhoon hits to leave extra food, and visit later after the warning drops from Signal 8 to Signal 3. This flexibility ensures both human and pet safety—protecting our sitters from accidents and preventing a situation where pets are left without care due to injury or transit hazards.

If an issue arises, we immediately contact you and your designated vet. Our established partnerships with local veterinary hospitals ensure we can act swiftly to get your pet the care they need.

You will receive daily updates in a dedicated WhatsApp group, including photos, videos, and descriptions of your pet's appetite, mood, and health status. Our founders also supervise service quality within the group.

No. All dogs must remain securely on-leash at all times during our dog walking services. This is a strict policy implemented to maximize pet safety, comply fully with Hong Kong regulations, and prevent any accidents, injuries, or complaints.

Prices vary depending on the pet type and specific needs. Please visit our website for the most current price list.

An initial consultation is mandatory for all new clients. This meeting is free of charge if you proceed with our service. If you decide not to proceed, a HKD 100 fee applies to cover the sitter’s time and travel expenses

Yes. To ensure reliable service, we recommend preparing an extra set of keys during the initial consultation. If the sitter is required to return for a separate key-collection visit, a HKD 100 fee will be charged. Additionally, for homes requiring manual stairs (no elevator access), a HKD 10 fee per floor, per visit will be charged.

To ensure your safety, all sitters undergo rigorous internal HKID verification and background checks by Furrenz. For privacy and security, we do not share sitter HKID or residential addresses directly with clients. However, should government or legal authorities require this information, Furrenz will collaborate directly with them to provide legally required data. We remain fully supportive of our sitters throughout any such process to ensure a fair, compliant, and secure outcome for all parties.

Our base rates cover up to two pets of the same species. For three or more pets, an additional fee of $40–$60 per extra pet applies. This ensures each animal receives the dedicated time and attention they deserve.

To provide specialized care, different species are billed as separate services. For example, a household with one dog and one cat would be charged for two distinct care protocols because their needs and safety requirements differ.

Full payment must be received before a job is officially confirmed. If payment is not received, Furrenz sitters are not booked to perform the service.

We offer a full refund for any service cancelled with more than 48 hours' notice. We understand that travel plans can change and aim to be as flexible as possible for our clients.

A 50% surcharge applies during major public holidays. Additionally, if the sitter's round-trip transportation exceeds $20, the excess is charged to the client. These are always discussed transparently during the booking process.

We cannot be held responsible for pre-existing diseases or illnesses. We always do our best to work with clients to provide the highest standard of care possible, but clients must disclose all proper medical history and information ahead of the job.

We perform basic household tasks as long as they are related to your pet’s well-being. This includes cleaning feeding areas, tidying litter boxes, clearing up pet-related accidents, and managing climate control like AC or dehumidifiers to ensure your pet is comfortable.

Yes. We often act as quality supervisors, providing professional guidance to domestic helpers on dog-walking safety or nutritional standards, ensuring your pets receive consistent, high-standard care even when our sitters are not present.

Simply submit our online Service Request Form with your location, pet details, and dates. We will then arrange a mandatory initial consultation to allow your sitter to meet you and your pet to finalize the details.