Privacy Policy

1. Data Collection

We collect personal data necessary to provide our services, including:

• Contact details: name, phone number, email, and address for in-home care services.
• Pet details: health records, dietary requirements, and behavioural notes.
• Transaction data: online shop purchase records and learning platform course enrolment details.
• Technical data: IP address and cookies used to improve the website experience.

2. Purposes of Use

Under the Personal Data (Privacy) Ordinance, your data will be used for the following purposes:

• Service delivery: providing pet care, processing shop orders, and enabling learning platform access.
• Medical care: providing medication feeding, injections, or subcutaneous fluids when requested.
• Direct marketing: with your explicit consent, we may send updates about new products or courses. You may unsubscribe at any time.
• Legal compliance: meeting statutory requirements in Hong Kong.

3. Data Security and Retention

We apply industry-standard security measures to prevent unauthorised access.

• Storage: electronic data is stored on secure servers; keys required for in-home services are strictly managed.
• Retention period: we retain data only for as long as necessary to fulfil the above purposes or legal requirements.

4. Disclosure to Third Parties

We do not sell your data. We only share information with the following parties:

• Veterinary partners: if a medical emergency occurs during care.
• Service providers: third-party payment platforms for the online shop and hosting providers for the learning platform.

5. Your Rights

Under Hong Kong law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate information.
• Withdraw consent for direct marketing.

6. Contact Us

To exercise your rights or ask any questions about this policy, please contact our data protection officer:

Email: info@furrenzpetcare.com

Website: https://furrenzpetcare.com/